Terms of Service
Please read these terms carefully before using our services. By using our services, you agree to be bound by these terms.
Last Updated
December 15, 2024
1. Acceptance of Terms
By accessing and using the services of Hadia Hajj & Umrah (Pvt) Ltd., you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These terms apply to all visitors, users, and others who access or use our services, including but not limited to Hajj and Umrah packages, visa processing, hotel bookings, and transportation services.
2. Service Description
Hadia Hajj & Umrah provides comprehensive travel services for religious pilgrimages, including:
- Hajj and Umrah package arrangements
- Visa processing and documentation assistance
- Hotel bookings and accommodation arrangements
- Transportation and guided tour services
- 24/7 customer support and assistance
3. Booking and Payment Terms
Booking Process
All bookings must be made through our official channels. A deposit of 30% is required to confirm your booking, with the remaining balance due 60 days before departure.
Payment Methods
We accept payments through bank transfers, cash deposits, and approved payment gateways. All payments must be made in Pakistani Rupees (PKR) or US Dollars (USD).
Price Changes
Prices are subject to change due to fluctuations in airfare, hotel rates, or government fees. We will notify you of any price changes before confirming your booking.
4. Cancellation and Refund Policy
Important Notice
Cancellation policies vary by package type and timing. Please review your specific package terms.
Standard Cancellation
- • 90+ days: 90% refund
- • 60-89 days: 75% refund
- • 30-59 days: 50% refund
- • Less than 30 days: No refund
Force Majeure
In case of government restrictions, natural disasters, or other force majeure events, we will work with you to reschedule or provide appropriate refunds.
5. Travel Requirements and Responsibilities
Client Responsibilities
- Provide accurate and complete information for visa applications
- Obtain required vaccinations and medical certificates
- Follow all travel guidelines and regulations
- Maintain valid travel documents throughout the journey
Our Responsibilities
- Process visa applications and handle documentation
- Arrange accommodation and transportation
- Provide professional guidance and support
- Ensure compliance with all applicable regulations
6. Privacy and Data Protection
We are committed to protecting your privacy and personal information. All data collected is used solely for the purpose of providing our services and is handled in accordance with our Privacy Policy.
By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy, which is incorporated into these terms by reference.
7. Limitation of Liability
Hadia Hajj & Umrah shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party.
Our total liability to you for any claims arising from the use of our services shall not exceed the amount paid by you for the specific service in question.
Important Disclaimer
We are not responsible for events beyond our control, including but not limited to flight delays, weather conditions, government actions, or health emergencies.
8. Contact Information
If you have any questions about these Terms of Service, please contact us:
Phone
+92 300 1234567
info@hadiahajj.com